Refund, Replacement & Cancellation Policy

No-Return Policy

As Homket sells food and beverage products, we do not accept returns or exchanges once an order has been delivered.

For food safety and hygiene reasons, customers cannot return products simply because they have changed their mind or no longer require the product.

Damaged or Incorrect Products

If your Homket product arrives damaged, opened, leaking, defective, or incorrect, please contact us as soon as possible after delivery.

To be eligible for a refund or replacement:

• Take clear photos/videos of the damaged product and package immediately upon delivery.
• Keep the product and original packaging until the issue is resolved.
• Provide your order number and delivery details.
• Send the required photos/videos to our customer support.

Refunds or replacements will only be processed after verification of the submitted photos/videos.

Refund & Replacement Process

1. Contact Homket customer support.
2. Provide your order number.
3. Explain the issue with the product.
4. Submit clear photos/videos showing the damage or incorrect product.
5. After verification, Homket may provide a replacement or refund, as applicable.

Refund Processing

Once a refund is approved, it will be processed within 5–7 business days. The actual time for the amount to appear in your account may vary depending on your payment provider or bank.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Non-Refundable Situations

Refunds or replacements will generally not be provided for:

• Change of mind after purchase
• Incorrect address provided by the customer
• Failure to receive the delivery due to the customer’s unavailability
• Improper storage or handling after delivery
• Damage caused after delivery by the customer
• Taste or personal preference
• Products that have been opened or consumed, unless the issue is verified as a product defect or delivery damage

Contact Us

For refund or replacement requests, please contact:

Email: [email protected]

Please include your order number and clear photos/videos of the product and packaging when reporting a damaged or incorrect order.